Voicemail to Text stopped working

I'm having some of the same issues, my new phone is transcribing some of my voice-maila into text to read but others it won't and it says in the begginging of the app and on the voice-maila it won't switch to text for me to pick a language for it to transcribe but it won't allow me to. Just says it failed try later and tmoble cannot figure this out. Been trying with them for 2 days. Finally got some to switch to transcribing and I can now read which is great but only about 30% then rest still come as a number to call and the app still asking for me to pick a language but still won't let me. I never had any issues on my old phone. And it was 4$ a month but rite now the tmoble guy said it's going threw as 0$ Maybe for a while cause I've only had the phone 2 months. I never check voice-mails so I'm just noticing this. Wish they'd all just transcribe, so much quicker and easier to read the message then to have to go threw calling and listening and pushing this to save or that to delete.