Forum Discussion
SD card no longer recognized
I just upgraded to Nougat and noticed that my SD card wasn't listed in storage. I performed the following to try to troubleshoot it:
Step 1: Force Reboot The Device
Step 2: Clear System Cache Partition
Step 3: Remove Your SD Card And Reinsert
Step 4: Make A Backup Of Your Files To Your Computer/Laptop Then Format SD card
External storage not visible in My Files (SD card not inserted) or storage settings
Step 5: Use Another SD Card Or Buy A New One
Bought a new SanDisk 64 GB Micro SD. My computer can see it ok. Used it to format the micro SD card. Reinserted it into the phone and it is still not visible.
Step 6: Factory Reset Your Device
SD card is still not visible.
Any other ideas?
I'm having this same issue. I think it's what is causing my other issues. Have you gotten anything resolved on the matter ? Please advise.
Same problem here and the T-Mobile "assumed to be resolved" comment only annoys me more.
I have been a T-Mobile customer since it was still Voice Streams (over 15 years).
Excellent online, phone and in-house support ALWAYS!
Got upgraded to Nougat last night and am so thoroughly frustrated with my inability to find or manage my SD card I think it might be time to part ways with Samsung, T-Mobile or both.
Admittedly, as I am aging, I have gone from a Tech-support guru for friends to an idiot savant (without the savant).
Maybe I just need to dig out one of my old flip phones or the Motorola "brick" I have in my garage.
Grrrrrrrrrrrrrrrrrrrrrrr
Sorry to read that, @jadusingh24! Which device are you using? Have you had a chance to try the same troubleshooting steps as the original poster here -- and if so, have you been able to test out Safe Mode?
I am having the same issue with my SD card not being able to be recognized. Has there been a solution to this yet? This is happened since the upgrade on 10/26/17.
Hey there! I agree - you've done an impressive amount of troubleshooting solo. Were you able to test out the additional suggestions Mike offered? How is everything going?
- Marissa
Wow you've done a ton of work already @ctubby. I'm really surprised after all this it's still giving you trouble. Which model Samsung do you have? Have you also tried using the phone in Safe mode to see if the same thing happens? After you reset the phone, did you test out the SD card first before you put all your data back on the phone?
