Forum Discussion

RenoGuy75's avatar
RenoGuy75
Newbie Caller
5 years ago

Visual Voicemail won't Activate due to "Associated with another account"

Has anyone had the same problem that I’m having?   I bought my brand new Tmobile branded Samsung Galaxy S20 plus direct from Samsung. I’ve never had this problem with any previous phones that I’ve...
activation
visual voicemail
TTT's avatar
TTT
Network Novice
5 years ago

Got same issue on my S21.

Tried sweetpeach’s instruction but it did not work. However it looks like you need to have the app installed and seeing the issue before clearing system cache.

 

Here’s what worked for me:

  • Install VVM app,

  • Get issue,

  • turn-off phone,

  • boot to recovery (by pressing and holding BOTH the ON button & the VOLUME UP button at the same time,  then letting go of both buttons when phone boots 

  • Using the VOLUME button to navigate and choose, “Wipe system cache”

  • When finished, choose “Restart (or Reboot) system”

  • open VVM APP,

  • Got prompt that VVM is DISABLED and dial 123 to check VM or ENABLE it in settings,

  • I enabled it.

  • closed APP,

  • Re-open APP, NO ISSUE or Prompt