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Solved
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile’s network, here’s some helpful info. The native VVM app on Non-T-Mobile devices isn’t something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I’ve linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
Don't hold your breath for a fix. My case was escalated to the engineers 3 weeks ago and I never got a response. They either don't know how to fix it or don't care to fix it because T-Mobile seems to have faith in their crappy visual voicemail app so why bother with the naitve option. I put my SIM card back in my pixel 2 just as a test and voicemail activates just fine so it's definitely a per device issue.
