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New phone is locked
I just got a new phone(S21). I took it to a T-Mobile store with my old phone to have the data transferred over. Everything was fine, until a little while ago, when I was going to start updating my ...
Your phone will be locked until you meet the usage requirements once the phone is paid off.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
seriksen wrote:And I bought the phone outright, I’m not on a payment plan, and it’s not a prepaid phone, I have unlimited everything.
Whether you purchased the phone out right in full or not, the SIM Unlock Policy requirements still apply. The person in the store probably just did a temporary SIM unlock. If you wanted a SIM unlocked Samsung out of the box, you should have purchased the U1 non-carrier specific model.
