T-Mobile says my phone is locked - is it?
I bought a Sony Xperia 10 III. I have a prepaid account for $15/month. I experiment with phones so I have other phones that I can put my SIM card into and they work. This new (to me) Xperia is off EBay. The seller says it is unlocked. Poking around on various websites seems to indicate that it is unlocked. When I check the IMEI using the T-Mobile BOYP website I get This device is fully compatible with T-Mobile’s network technology. This device is fully compatible with T-Mobile’s network technology. This device is not blocked from use on our network. Your phone uses a physical SIM card to hold wireless account information. When I use the Device information in the account for the block check, it says device not found. My SIM doesn’t work in this Xperia. It shows T-Mobile and if I turn off the automatic network selection I can see the list of T-Mobile networks, but it won’t connect. I have a bunch of old SIM cards. When I put a used Google Fi card in, it says I can use it but not for voice and text (well, it was used before in a different phone and cancelled). Same with a used AT&T GSM card. I’ve called support a couple of times and they tell me that the phone is locked. Is it really? I’m contacting the seller but haven’t heard back yet.
phone lock
I’ve been with T Mobile for 5 plus years all paid up. I’m switching over to another carrier and my phone was locked. For 3 days now I’ve gotten the run around on getting my phone unlocked. Everyone I spoke to came up with a story. Since both phone lines Were cancelled I had to go to one of their locations in Morris Il. To show proof of identity. He was on the phone with T Mobile “Support” … and after 30 plus minutes he comes over to me and says it should be unlocked by the following morning. He said we could call him if it wasn’t unlocked. Well I called his location and a woman answered who then said he wouldn’t be in for a couple of days, so why did he even bother to tell me to call him the next day. So I was very heated and used some colorful language after she said to check at the end of the day… another BS story. She again says I need to come into their office to show proof of who I am. I did that yesterday a trip of 25 minutes which of course ended up being a complete waste of time . I NEED MY PHONE UNLOCKED. NOW!!
Mobile Unlock
Why does it it's so hard to unlock a fullybpaid device! Have verify information 17 times call another 18 and two months after still phone is lock and I can respond every answer of customer service before they even ask them... consumer affairs complaint is on your way T mobile...thank you for nothing
Flip 5 OneUI 6.1 requires "ok" with PIN unlock
With the Flip 5 running OneUI 6.0, the user was not required to select the “Ok” when entering a PIN to unlock. When defining your PIN, the option not to require the user to select “Ok” when entering their PIN, is no longer an option. A step back in useful functionality, in my opinion!
