New phone is locked

fireguy_6364 wrote:

seriksen wrote:

It doesn’t work that way, and the store that I went to took care of the problem.  You shouldn’t answer someone’s question if you don’t know the correct answer.

they literally provided a link from TMO that again literally says all of this lolol

Just another person who sits on their high horse thinking they're better than everyone.

seriksen wrote:

It doesn’t work that way, and the store that I went to took care of the problem.  You shouldn’t answer someone’s question if you don’t know the correct answer.

they literally provided a link from TMO that again literally says all of this lolol

seriksen wrote:

And I bought the phone outright, I’m not on a payment plan, and it’s not a prepaid phone, I have unlimited everything.

Whether you purchased the phone out right in full or not, the SIM Unlock Policy requirements still apply.  The person in the store probably just did a temporary SIM unlock.  If you wanted a SIM unlocked Samsung out of the box, you should have purchased the U1 non-carrier specific model.  

Did you have 40 days of usage on Tmobile towers? All Tmobile phones are sold locked even if paid in full.

And I bought the phone outright, I’m not on a payment plan, and it’s not a prepaid phone, I have unlimited everything.

It doesn’t work that way, and the store that I went to took care of the problem.  You shouldn’t answer someone’s question if you don’t know the correct answer.

From the link posted above, you need to wait 40 days before it can be unlocked...

Unlock eligibility for mobile devices on Postpaid plans

• The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.

It still needs to show 40 days of usage on Tmobile towers before it can be unlocked.

The phone is paid in full.  I’ll be going to a T-Mobile store tomorrow on my way to work to take care of this problem.