LG IMS has stopped

I have LG G6 with “LG IMS” Error message popping up every 5 seconds for the last 3 days. When I moved my SIM card to an iPhone, the iPhone had no problems. And the LG G6 without the SIM could work fine with no error messages.

Today (Tuesday) at around 18:00 Pacific (California), I shut off and restarted my G6 and everything was fine. No pop-ups, and full functionality.

Perhaps T-Mobile rolled back whatever upgrade they had pushed out on Sunday.

Hope everyone is recovering their phone functionality today as well.

LIONHRTTPA wrote:

kreider88 wrote:

fireguy_6364 wrote:

LIONHRTTPA wrote:

kcclark wrote:

cms1172 wrote:

LG officially gone from any future purchases. 

LG got out of the cell phone business last year.

Nothing wrong with the LG Phones. This is is a T-mobile issue caused deliberately to upsell plder Lg phone owners to an unwanted unneeded 5G phone. That would be criminal conduct.

yeah thats it..becuase NONE of the phones currently being listed running into this are 5G capable….like the V60...TMO IS shutting down 3G here before to long however not just yet..and not just LGs phones..so that can be ruled out as well..this is by far on LG as its been pointed out numerous times now that LG is quite aware of the issue and are working on it.

I've got the v60 and had the issue

You are the exception ...I still think you work for t-mobile. It is their fault. Take out your Sim and the issue goes away

Yes it was t-mobile all along as per this:

https://www.androidcentral.com/phones/t-mobile-issues-fix-for-ims-error-that-renders-many-lg-phones-useless

And even the highest end LG phones were affected.

What a mess…..

I had the same problem yesterday and had no idea what was wrong for several hours. I cleared the cache on the phone and it worked for about 30 minutes then the pop-up would come and stop everything. Since WiFi was still working I forward my number to my Google Voice number and made calls and got my calls and texts from it.  I called LG and they gave me a list of things to do that worked for several hours then stopped. I called my nephew who is an aerospace space engineer for NASA he called me back and told me me to do this. He said it's the newest LG fix. I did it yesterday and it's working just fine.

Put the affected LG phone in airplane mode by pulling down the notification shade and tapping on the plane icon.

Putting the phone in airplane mode should stop the IMS error message from popping up.

Open the phone's settings and tap on Apps and Notifications, followed by App Info.

On the App Info page, click on the three-dot menu icon in the top-right corner of the screen and tap on Reset App Preferences, then tap on Show System.

Look on the app list for "com.lge.ims.rcsprovider" and tap on to open the next page. Doing so will pull up the pre-installed IMS provider app's detailed overview.

Once there, tap on the clear data/cache option, then clear storage, then force stop. 

Then restart the phone. If the pop up happens anytime during this. Restart phone and do again.

Only works temp for me. Last about half day before starts happening again.

SSper wrote:

At last! Fixed for me! Here’s what I did. I had to “combine” some of the suggestions to come up with the correct “elixir” to fix this:

 

First: Go to Airplane mode…

 

Second: Do the following:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

Force stop and clear data (from Data Usage).

For me, at this point the popups stopped, but only if in Airplane Mode… If I exited Airplane Mode, they continued. So, at this point, DO NOT EXIT AIRPLANE MODE YET.

 

Third: Do the following…

1. Enter the code 277634#*# on the dial pad to get into Operator Hidden Menu.
2. RAT_Selection →  LTE only

 

Fourth: Exit Airplane Mode…. For me, at this point, the popups were gone!

 

I have a v20, and this is what fixed it for me.

Just did this and I think it may have worked! Is anyone aware of anything we will need to change back at any point? 

Thanks Birdman014. Your workaround appears to be working for my LG G5 on Android v 8.0.0 also.

Tired man wrote:

If customers are experiencing the error pop -up for IMS, follow the below instructions to resolve.

1. Open "Settings" (pull-down menu) select "Airplane Mode"

2. Once Airplane Mode is enabled, open "Settings" Open Apps

3. Select App info

4. Click 3 green dots in upper right corner of screen Select show System

5. Select com.lge...ims.rcsprovider (you may also use the search icon on top of the screen search "lge..ims)

6. Open storage

7. Select "Clear Data" Clear Cache"

8. Go back to storage click Force Stop

 

You mayhave to do this a few times to resolve the issue

This seems to have worked on both of our phones.  No popups for about 10 minutes now, versus every 10 seconds before.  Tired man is the man !!!

Same issue here.  Started on one phone Wednesday, second phone on Saturday.  Constant interruptions make phone unusable.  Cannot send or receive MMS.  One phone now receives no mobile data at all.  Was backing up everything preparing for a factory reset.  Will watch this thread for updates on a fix.  Digits on my tablet is helping a little, but not nearly enough.

Tired man wrote:

If customers are experiencing the error pop -up for IMS, follow the below instructions to resolve.

1. Open "Settings" (pull-down menu) select "Airplane Mode"

2. Once Airplane Mode is enabled, open "Settings" Open Apps

3. Select App info

4. Click 3 green dots in upper right corner of screen Select show System

5. Select com.lge...ims.rcsprovider (you may also use the search icon on top of the screen search "lge..ims)

6. Open storage

7. Select "Clear Data" Clear Cache"

8. Go back to storage click Force Stop

 

You mayhave to do this a few times to resolve the issue

This finally worked. No pop-ups and phone is fine.

If customers are experiencing the error pop -up for IMS, follow the below instructions to resolve.

1. Open "Settings" (pull-down menu) select "Airplane Mode"

2. Once Airplane Mode is enabled, open "Settings" Open Apps

3. Select App info

4. Click 3 green dots in upper right corner of screen Select show System

5. Select com.lge...ims.rcsprovider (you may also use the search icon on top of the screen search "lge..ims)

6. Open storage

7. Select "Clear Data" Clear Cache"

8. Go back to storage click Force Stop

You mayhave to do this a few times to resolve the issue