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Solved
LG IMS has stopped
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
Hey everybody!
Great news!! LG was able to release new updates that fully resolve the recent “IMS stopped” pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. LG IMS stopped | T-Mobile Support
In a few short clicks, those pesky popups will be a thing of the past.
Followed this and it works...for now. I’ll see if it holds. Thanks for working on it!
SSper wrote:
At last! Fixed for me! Here’s what I did. I had to “combine” some of the suggestions to come up with the correct “elixir” to fix this:
First: Go to Airplane mode…
Second: Do the following:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data (from Data Usage).
For me, at this point the popups stopped, but only if in Airplane Mode… If I exited Airplane Mode, they continued. So, at this point, DO NOT EXIT AIRPLANE MODE YET.
Third: Do the following…
- Enter the code 277634#*# on the dial pad to get into Operator Hidden Menu.
- RAT_Selection → LTE only
Fourth: Exit Airplane Mode…. For me, at this point, the popups were gone!
I have a v20, and this is what fixed it for me.
YAY thanks. I was pushing buttons bc on my LG 3 Arista there were no 3 dots where I was told so I muddled thru. Not sure how I fixed it lol...but no more pop up 😁
At last! Fixed for me! Here’s what I did. I had to “combine” some of the suggestions to come up with the correct “elixir” to fix this:
First: Go to Airplane mode…
Second: Do the following:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data (from Data Usage).
For me, at this point the popups stopped, but only if in Airplane Mode… If I exited Airplane Mode, they continued. So, at this point, DO NOT EXIT AIRPLANE MODE YET.
Third: Do the following…
- Enter the code 277634#*# on the dial pad to get into Operator Hidden Menu.
- RAT_Selection → LTE only
Fourth: Exit Airplane Mode…. For me, at this point, the popups were gone!
I have a v20, and this is what fixed it for me.
LIONHRTTPA wrote:
Olinger1 wrote:
LIONHRTTPA wrote:
kreider88 wrote:
fireguy_6364 wrote:
LIONHRTTPA wrote:
kcclark wrote:
cms1172 wrote:
LG officially gone from any future purchases.
LG got out of the cell phone business last year.
Nothing wrong with the LG Phones. This is is a T-mobile issue caused deliberately to upsell plder Lg phone owners to an unwanted unneeded 5G phone. That would be criminal conduct.
yeah thats it..becuase NONE of the phones currently being listed running into this are 5G capable….like the V60...TMO IS shutting down 3G here before to long however not just yet..and not just LGs phones..so that can be ruled out as well..this is by far on LG as its been pointed out numerous times now that LG is quite aware of the issue and are working on it.
I've got the v60 and had the issue
You are the exception ...I still think you work for t-mobile. It is their fault. Take out your Sim and the issue goes away
I am tech illiterate & I own it, earlier I was at my wits end i was in a tizzy so went to local Metro store & was told 'LG is no longer in business' but we'd be happy to sell you an upgrade' yeah RRRITE I bet. So I leave. When I got home I started looking, reading. Trying to find out what the problem was. Mind you, Im tech challenged, so I see 'app reset' & I press on it. Hadn't had pop up since.
There is no such thing as an ‘App reset’ so uncertain what you did. A soft reset and a factory reset are extreme options but do that unless you are complete backed up ...and reports are that does not work … if you turn WIFI back on.
Lol like I said Sweetie Im tech illiterate so tbh I had no clue what I did
I'm using Wi-Fi with a Mexican SIM and no issues it has to be on t-mobile end 👌no annoying popup 😆 this phone is unlocked maybe have to switch carriers idk ? Can't unlock my other lgv20 even tho it's paid off that won't work on the other phone 😲 why is that?
I'm using Wi-Fi on my unlocked device with a Mexican SIM card and no issues with the pop up wtf it has to be on the t-mobile end 😆
IMS-TM-LG wrote:
You don't have the option of restore 4g LTE under 3 dots under restore default settings? This fixes the ims popup.
No. Mine is automatically set this way. Only gives me 3 other options. So go figure.
Tested three ways to set LTE only mode on Lg Aristo 2 Plus successfully:
A:
- Enter the code 277634#*# on the dial pad to get into Operator Hidden Menu.
- RAT_Selection → LTE only
B:
- Enter the code *#546368#*212# on the dial pad to get into Hidden Menu.
- Field Test → Modem Settings → RAT Selection → LTE only
C:
- Enter the code *#*#4636#*#* on the dial pad to get into Testing menu
- Phone Information → Set preferred network type → LTE only
You don't have the option of restore 4g LTE under 3 dots under restore default settings? This fixes the ims popup.
IMS-TM-LG wrote:
From your home screen, please go into Settings.
Under the Networks tab, and select Mobile Networks.
In this menu go to Access Point Names. Hit 3 dots. Hit Restore Default Settings.
You may see the option for Disable 2G and 3g.
This setting will disable 2G and 3g service on the device.
LTE enables and IMS may correct. 💯
Leave feedback if I helped you. :)
Happy to help. 😊
Doesn't have that option I have Lte/3g/2g. Mine is automatically set that way. Can't change it. Mine was set up at the store. I'm not going buy a new phone when I already bought $800 LG G8 ThinQ. Nothing is wrong with it. Can't keep buying phones when the one I have works. If we all need new phones Tmobile should compensate us to get 5G phones.
