Forum Discussion

RickSFO2023's avatar
RickSFO2023
Network Novice
2 years ago

Changing plan online

I turned 55 today and trying to change my plan online to the Go5G plus 55. I can’t see that option in my account online. Do I need to change that in store / in person? Thanks in advance!

  • Ric221's avatar
    Ric221
    Bandwidth Buddy

    any changes I’ve done to my plan has always been done online. Have never had any problems doing it this way. Prefer it that way as it helps to prevent errors caused the person on the other end.

  • Thanks both for the reply. I did a live chat on my tmobile app to change. It never show that option under my account. had to do a live chat with them. 

  • gramps28's avatar
    gramps28
    Router Royalty

    When I signed up for the 55+ plan, I did it on line.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Happy 55th birthday!  Because ID is required to verify your age.  It is easiest to visit your local T-Mobile store or reach out to the T-Force Team by sending T-Mobile a DM on Facebook or Twitter.