ContributionsMost RecentMost LikesSolutionsRe: Where to go to access the prepaid virtual card? sonya we switched the last week of Feb. so 4 weeks ish? Re: Where to go to access the prepaid virtual card? Thank you, Yes Ive tried this multiple times with a support specialist and it says there are no active accounts. Even the support specialists is confused. I have to call the rebate care team she said. Where to go to access the prepaid virtual card? We received a text that our prepaid virtual reimbursement card is ready to pay off a device after switching carriers. But, I am having trouble finding where on the site I go to access the card in order to use it. Thanks Solved