Forum Discussion

moptlav's avatar
moptlav
Network Novice
3 years ago

want to cancel paramount plus

I want to cancel paramount plus from my tmobile account.  How to do this?  
Paramount+
Kiasta's avatar
Kiasta
Network Novice
5 months ago
micmike wrote:

Paramount+ subscription & billing

  • Your subscription is managed through T-Mobile.
  • T-Mobile acts as the method of payment for your Paramount+ membership each month.
  • If you remove Paramount+ from your account, T-Mobile will immediately stop being your method of payment.
  • If you have problems with your subscription or wish to manage your subscription go to the T-Mobile login page.
  • To manage the Paramount+ subscription, go to Manage add-ons. 

 

Getting support

If you need support, you'll need to contact either Paramount+ or T-Mobile, depending on the type of help you need.

 

Paramount+ support

 

T-Mobile support

Contact T-Mobile​ if you need help with:

  • Adding or removing Paramount+
  • Basic troubleshooting (app connection issues, 
  • Getting a new Paramount+ activation text message
  • Cancelling existing trial version immediately
  • T-Mobile plan, billing, & account management
  • Basic network or hardware troubleshooting

Canceling

  • If you cancel your T-Mobile account, you will immediately lose your Paramount+ subscription. T-Mobile will no longer be your Paramount+ method of payment and you will need to subscribe to Paramount+ directly to start a new subscription.
  • If you cancel your Paramount+ subscription through T-Mobile, the cancellation can be future-dated or immediate and you will still have access to your service to the end of the billing cycle (If you cancel your existing 12-month promotion, your subscription will be canceled immediately).
  • Log in to the T-Mobile App, T-Mobile, or contact T-Mobile customer service to remove Paramount+ from your account.
    1. Log in to T-Mobile.com using your T-Mobile ID.
    2. Select View Account > Shared Add-ons > Manage add-ons.
    3. Deselect the Paramount+ feature and choose Continue.
    4. On the Review your order page, select Agree & submit.

Good job with the copy paste response that doesn’t help anyone. Paramount+ doesn’t show up on the addons menu, so you can’t actually manage it from T-Mobile. Bunch of genius support we got here.