Forum Discussion
Solved
Usage Overview loads endlessly
When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
They have been "working on it" for months
I agree
This post was made in may. It is December and its still not fixed smh! T mobile sucks. This is the most simplest service for any carrier.
This is still happening... Customer care has been working on it for the past few days.... still awaiting resolution...
I am having the same problem...it has been happening for weeks now. I have contacted customer service numerous times with no feedback. It is very frustrating!
I just joined T-mobile. It is December 6, 2019 and Usage page is not loading for me, just spinning circle. Can somebody at T-mobile escalate this? This is the most basic and necessary feature on every carrier, I used them all and all worked flawlessly - until now.
Again, this is new to some people here but it has been happening to us for a very long time. T-Mobile people have no idea how to fix it. That is why they cannot give anybody ETA. I just could not believe that no one is able to fix a query to pull in the data stored in the database or maybe T-mobile system didn't save any records therefore there is no data available to pull in so it just keeps looping (nothing to display). The bottom line is T-mobile should not charge their consumers until they got it resolved.
We have 7 phone lines and none of them is working with usage overview and we had this problem earlier this year. It's very frustrated that this feature is not working for over 6 months now. Yes, no kidding, over 6 months and none of their technical people are able to resolve it and I called in a few weeks ago to open a new ticket about this issue and still haven't heard back from anyone yet. I am giving up and thinking switching to a different carrier.
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
...it appears same issue with getting BILL info; just sits there with rotating animation.
Again, similar to USAGE info, occurs from desktop browsers, t-mobile App, etc.
