Forum Discussion
usage detail issues again
Is anyone else having issues with seeing the usage details for the current cycle that started on the 7th?? It just shows me usage details for the last cycle that is processing. This issue with the usage details ALWAYS being messed up is about to drive me to a new cell carrier 𤏠Of course customer support said it's maintenance that could take up to 3 days!!!! Absolutely unacceptable!
It took a while, but I am so happy to say that this is finally resolved! You might want to log out of your account and clear browser history, but usage details is all back to normal. đ
It took a while, but I am so happy to say that this is finally resolved! You might want to log out of your account and clear browser history, but usage details is all back to normal. đ
Hey friends. I confirmed with our software teams that the usage details are NOT going away permanently. I canât explain why some reps are saying that it wonât be available anymore. That is why I went to the source to get a definitive answer instead of perpetuating rumors. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community
A T-Mobile rep replied in another thread with the boxed line of âtheyâre working on it.â But it still doesnât explain why some T-Force reps say itâs going away.
This business of no longer having Call Usage Details available at website within a few hours (or at least DAILY) is unacceptable.
When I demanded of Customer Service âI need to talk to someone with a little authority!â they responded, âYou can talk to me, I have as little authority as anyone around here.â Ha, ha. Ha.
Is anyone at T-Mobile paying attention to this forum, or is it just like the whiteboard in the restroom where we can bleat but nobody cares?
Thumbs down for another day without a fix
Iâm hoping this feature isnât entirely nixxed. Maybe there will be a paid alternative?
Depending on who you talk to it is either âa technical issueâ (that the $80 billion dollar revenue a year company has not been able to fix for three weeks now), or âdetailed usage for the current cycle is no longer availableâ (new feature?)
I have the same problem. If this is ongoing problem why the tech hold me online for 30:mins , Just running out of patience.
Other threads in this community are saying their Tmobile customer service rep has informed them that detailed usage will no longer be available until after the billing cycle ends. Can anyone confirm this?
I called T-Mobile, they said they will investigate, I will post again later after they have a chance to check it.
