usage detail issues again

Hey friends. I confirmed with our software teams that the usage details are NOT going away permanently. I can’t explain why some reps are saying that it won’t be available anymore. That is why I went to the source to get a definitive answer instead of perpetuating rumors. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community

A T-Mobile rep replied in another thread with the boxed line of “they’re working on it.” But it still doesn’t explain why some T-Force reps say it’s going away.

This business of no longer having Call Usage Details available at website within a few hours (or at least DAILY) is unacceptable.

When I demanded of Customer Service “I need to talk to someone with a little authority!” they responded, “You can talk to me, I have as little authority as anyone around here.”  Ha, ha.  Ha.

Is anyone at T-Mobile paying attention to this forum, or is it just like the whiteboard in the restroom where we can bleat but nobody cares?

Thumbs down for another day without a fix

I’m hoping this feature isn’t entirely nixxed. Maybe there will be a paid alternative?

Depending on who you talk to it is either “a technical issue” (that the $80 billion dollar revenue a year company has not been able to fix for three weeks now), or “detailed usage for the current cycle is no longer available” (new feature?)

I have the same problem. If this is ongoing problem why the tech hold me online for 30:mins , Just running out of patience.

Other threads in this community are saying their Tmobile customer service rep has informed them that detailed usage will no longer be available until after the billing cycle ends. Can anyone confirm this?

I called T-Mobile, they said they will investigate, I will post again later after they have a chance to check it.