Forum Discussion
tmobile usage details is missing
my usage details is missing, nothing comes up when I click on usage. unable to see my text or calls
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 Doing my happy dance as I type this LOL
i’m having the same problem. Just spent 40- minutes chatting with support and they have no idea why. They told me to give it 24 hours and check back. I have been unable to see my usage details for several days.
this is what i see when i try to check usage details
Mine doesn’t show because my billing cycle just ended and it will show at a later date.
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 Doing my happy dance as I type this LOL
same here..…
how do I fix this so I can check my phone and texts numbers ?
Also noticed this, getting manage data instead of usage details, why is this?
Will someone from T-Mobile customer support please help to solve the problem of “no Usage Data” for months. This is the sort of problem that can steer customers away.
Why is this not fixed yet Tmobile
Yes that is what I see also a screen that says (manage data)
Same here. Get page with manage data instead of usage page on both website (using mobile or desktop) and app. Worked 3 hrs ago.
Have reinstalled app as well as cleared browser cache and removed TMobile cookies.
Ps: wish I could figure out why my # appears when posting. Profile user title set and set to show in settings? Probably so simple I'm missing it.
