Unable to initiate chat with T-Mobile support

We do try to provide a multitude of ways to connect with us and you addressed most of them. We do have US reps when you call in, but when they have a lot of calls people can be routed to our partners overseas to help instead of having you wait forever. Our partners are eager to help, but they shouldn’t be lying to you. Our messaging options are available on the app and the website, so you should be able to log in to either and get that support option. If both are having issues, then we would want to file an IT ticket to figure out why so it can be fixed. Since you don’t have social media, I know the Facebook and Twitter options aren’t really going to work for you. The Community is here to help address some concerns or provide solutions to some questions, but we don’t have direct account access. I would be happy to try and answer any questions you have, but it sounds like giving us a call is going to be the best to get more detailed answers.