So... Who has my trade in device?

TuBon_gRips wrote:

syaoran wrote:

Did you have signature required on the shipment?  Have you asked USPS to open an investigation into who picked up the shipment?  

I used T-Mobile’s shipping label, as it contains processing details that Asurion claims they need ot have on the label for processing. Signature required isn’t really an option.

Cali Cat wrote:

TMO does not process these. A 3rd party named “Assurance” takes the trade ins. I just went through this in Oct and it took 5 days after they picked up for the trade in to finally show up on TMO’s end. I would ignore the automated text and wait a week before escalating.

It’s been a week at this point. 24th was a Monday, it’s Monday the 31st. I tweeted @TMobileHelp and they blew my phone up all day while I was at work and unable to answer. Even got a response from Asurion on Twitter, so… we’ll see where that goes.

Did you include the information that also needs to go in the box with the device?  Usually, I wrap the slip around the phone before wrapping it in bubble wrap so it can't get separated from the device when they are processing the incoming devices.