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lilromeoloc
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Joined 3 years ago
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Re: Why cant i trade in my paid JOD device towards a new device?
fireguy_6364 wrote: lilromeoloc wrote: gramps28 wrote: Then the phone is yours and you can’t use it to Jump. You should be able to trade it in on a phone but not through Jump. EXACTLY!!!!! That is the point im trying to make. Im trying to use the phone as a trade in towards a new phone but they said that i cant because it is a lease phone…. EVEN THOUGH I PAID IT OFF… thats why im trying to get clarification or thoughts from the community that would be the issue then. lease=once said lease is done you are still technically making payments on it..well renting it i guess is a better way to say it..unless you paid whatever amount they asked to purchase it outright..if not then technically you are still renting it..same as if you leased a car..you keep making payments..at the end you either turn the car in and get another lease or you get the option to purchase it..which THEN you could use it as a trade in. I paid the purchase amount.56Views1like0CommentsRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: You need to contact Tmobile support using messenger on Facebook or Twitter to see if the can look into this for you since they are a higher tier of support than calling. I wish there was a number to call and speak with someone that is can actually help. Ive called customer support but they kept giving me run around and not answering my questions directly.64Views0likes0CommentsRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: Then the phone is yours and you can’t use it to Jump. You should be able to trade it in on a phone but not through Jump. EXACTLY!!!!! That is the point im trying to make. Im trying to use the phone as a trade in towards a new phone but they said that i cant because it is a lease phone…. EVEN THOUGH I PAID IT OFF… thats why im trying to get clarification or thoughts from the community38Views0likes0CommentsRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: From the link. How to pay off your device in nine monthly payments. You can use our Purchase Option Installment Plan (POIP), which is a no-interest, nine-month installment plan. You will be notified when you are eligible to take this option. Sign up for POIP on My T-Mobile: Log in to My T-Mobile. Click Billing. Under 'JUMP! On Demand lease' click View lease details. Click Get Installment Plan. Review the payment information. A payment is due for the taxes today and then there will be nine monthly payments. Enter payment details, then click Agree & continue. Complete the e-signature process. Once the transaction is complete, a confirmation message displays. Sign up for POIP on the T-Mobile App: Launch the T-Mobile App. Under 'Billing & Payments,' tap Lease ending soon. Take action. Tap Get installment plan. Review the payment information. A payment is due for the taxes today and then there will be nine monthly payments. Enter payment details, then tap Agree & continue. Complete the e-signature process. This may require the agreement to be emailed and authorized on a computer. Once the transaction is complete, a confirmation message displays. As stated before, it is already paid off. My lease is completed, they billed me the remainder for the purchase option, and that is paid off.35Views0likes0CommentsRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: If your phone is paid off the only option is to turn it in or make payments to pay off. https://www.t-mobile.com/offers/jod-upgrade Also, if i upgrade right now, i will have to put down a large down payment since at the moment i cant trade in my device. My goal was to use my current device as a trade in to knock off alot of the downpayment/bill.45Views0likes0CommentsRe: Why cant i trade in my paid JOD device towards a new device?
gramps28 wrote: If your phone is paid off the only option is to turn it in or make payments to pay off. https://www.t-mobile.com/offers/jod-upgrade What do you mean, “make payments to pay off”. Everything is paid, even my monthly bill.49Views0likes0Commentstmobile will not trade in my paid JOD device towards a new device
So i recently just paid off my lease for my samsung s21 ultra and i was looking to trade it towards a new phone. But every time i tried to upgrade, it tell me that i cant trade in my phone since it is a lease device. I spoke with a rep and they told me that, i will need to wait another 9 months before i can upgrade???!!!!!! I dont understand. I finished my lease and paid the purchase option but im still being told that i can not use the phone towards a new phone since it is a lease device. Can someone please explain to me, why pay off a phone for it to technically not belong to me?