Forum Discussion

jgellock's avatar
jgellock
Network Novice
7 years ago
Solved

Service access denied texting error

Hey everyone -

So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell.

Anyone know what might be causing this?

Thanks!

Josh

  • You could have a short code block on your voice line.  Sadly, this is not something that you can adjust yourself, you will have to reach out to care to have them check.  You will also want to check your device to make sure you have premium messaging enabled.  On my phone, it's under Settings>Apps and Notifications>Special Access>Premium SMS Access.  This will show a listing of apps that have requested Premium SMS Access- Tap on the app and choose Always Allow.

  • Hi staffs

    I have same problem.

    Please instruct me how to solve it.

    I'm using Galaxy Note 9

  • tmo_chris's avatar
    tmo_chris
    Spectrum Specialist

    Those pesky blocks! Glad it was something simple though 😊 Please do let us know how the next one goes.

  • jgellock's avatar
    jgellock
    Network Novice

    tmo_chris wrote:

    Hey @jgellock

    Did you get a chance to speak with our over the phone folks about this potential block? Are you on a postpaid or prepaid account?

    Hi, Chris!

    I just got off the phone with them. Apparently, there was a block. It's been removed. Now I have to sit tight and wait for Google to retry.

  • tmo_chris's avatar
    tmo_chris
    Spectrum Specialist

    Hey @jgellock

    Did you get a chance to speak with our over the phone folks about this potential block? Are you on a postpaid or prepaid account?

  • You could have a short code block on your voice line.  Sadly, this is not something that you can adjust yourself, you will have to reach out to care to have them check.  You will also want to check your device to make sure you have premium messaging enabled.  On my phone, it's under Settings>Apps and Notifications>Special Access>Premium SMS Access.  This will show a listing of apps that have requested Premium SMS Access- Tap on the app and choose Always Allow.