Forum Discussion
Why Is It Hard To Cancel A "Pending Order"?
Walked into a local T-Mobile store yesterday to purchase a new ‘work phone’. While I was waiting, I used the Mobile App to submit the order and elected to go with the option “In store pick-up”… Lo...
Just had a similar situation. Went into a store because I had questions about an online offer, which the store didn’t have available, and it sounds like maybe the offer only included upgrading my line on top of a phone upgrade (which I didn’t want to do, just a new phone), so I processed a new phone in store, only to be told I could still try to order an upgrade online for the offer ($200 off with trade in). I went home, tried to cancel the in store order, customer care told me to contact the store, the store told me to contact customer care. Another phone call later I was told that even though my order was placed two hours previous and hadn’t even shipped, they couldn’t cancel it and the only way I could get my money back was to refuse the deliver when the driver arrives… instead of preventing them from arriving in the first place.
The entire ordeal was both unnecessarily expensive and appalling environment practices. Surely someone should have been able to cancel an order instead of having a car on the road?
