Why Is It Hard To Cancel A "Pending Order"?
Walked into a local T-Mobile store yesterday to purchase a new ‘work phone’. While I was waiting, I used the Mobile App to submit the order and elected to go with the option “In store pick-up”… Long story short, even though I selected in-store pick-up, the order wound up being one that requires the phone to be shipped to my house. The charge amount in question is showing up in my bank account and I even received the 1st “order confirmation” email shortly after placing the order and then a 2nd email this morning stating the order is “in process”. Seeing as I visited another store and was informed of some on-going PROMOS that the 1st rep at store #1 didn’t inform me about, I wound up getting a much better phone and a few other accessories and wound up paying about the same amount as the 1st purchase. I called support this morning after receiving the 2nd order confirmation email, spent over 10 minutes talking to the rep, who then was also in communication with either their manager/supervisor or maybe even someone in the order-processing/billing department and after being on hold the rep told me they’ll have to call me back in about an hour or so but that the order “will be cancelled TODAY”… It’s now been over 1.5 hours since I got off the phone w/this support rep and still no one has called me back! I would have thought a company the size of T-Mobile, would have a much better ‘service department’ that could take care of an issue like this in a matter of minutes! Guess I was wrong in that assumption!