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infiniteiota
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Re: Why Is It Hard To Cancel A "Pending Order"?
All the same, I don’t have a FB or Twitter account. I also wasn’t expecting my situation to get resolved here. I was just relating to another person who was also experiencing a similar issue. Though, if there was a higher level of support available at T-Mobile that could have helped me with my situation, I don’t know why they wouldn’t have escalated me to that person or department after I spoke with three different T-Mobile employees via their Customer Care line.285Views0likes0CommentsRe: Why Is It Hard To Cancel A "Pending Order"?
I don’t have social media, but I’m also not sure how that would be any more helpful when I spoke to multiple Customer Care people on the phone and they said their system itself wouldn’t let them cancel the order. The last person I spoke to said that the cancel button was greyed out and he couldn’t click it (which doesn’t make sense as my payment apparently wasn’t even processed until like midnight last night, so there should have been time to prevent the payment from even going through.) Overall the experience with T-mobile yesterday was not good and I am disheartened that a delivery person will unnecessarily be on the road wasting everyone’s time and energy to deliver an item that I have been told I need to refuse delivery of in order to cancel my order. Seems like a very impractical method for handling the situation, but that was what I was told to do by a T-mobile employee after three other T-mobile employees told me that they couldn’t handle anything on their end. This company clearly doesn’t have environmental concerns included in their business practices. This also doesn’t even include the faff of trying to speak to a person when I’m part of a family plan and apparently only the lead name on the plan is allowed to talk about the plan. This part was excruciating considering I was a T-Mobile customer years before the rest of my family switched over and now I have no control over my own phone service?118Views0likes0CommentsRe: Why Is It Hard To Cancel A "Pending Order"?
Just had a similar situation. Went into a store because I had questions about an online offer, which the store didn’t have available, and it sounds like maybe the offer only included upgrading my line on top of a phone upgrade (which I didn’t want to do, just a new phone), so I processed a new phone in store, only to be told I could still try to order an upgrade online for the offer ($200 off with trade in). I went home, tried to cancel the in store order, customer care told me to contact the store, the store told me to contact customer care. Another phone call later I was told that even though my order was placed two hours previous and hadn’t even shipped, they couldn’t cancel it and the only way I could get my money back was to refuse the deliver when the driver arrives… instead of preventing them from arriving in the first place. The entire ordeal was both unnecessarily expensive and appalling environment practices. Surely someone should have been able to cancel an order instead of having a car on the road?205Views0likes0Comments