Forum Discussion

Bama9600's avatar
Bama9600
Newbie Caller
3 years ago
Solved

Usage

why is the usage details not up to date?
data
usage
usage details
  • HeavenM's avatar
    HeavenM
    3 years ago

    Hi. Iā€™m so happy to share the good news. This is now officially resolved and usage details are back to normal. šŸ˜ I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

LauraM's avatar
LauraM
Roaming Rookie
3 years ago
gramps28 wrote:
partywithmyphone wrote:
gramps28 wrote:
partywithmyphone wrote:

Yes, but when you click on the detailed usage it will show you last billing cycle. Hoping to find a timeline for when T-Mobile will fix this!

Mine didn't.

Even when you go to the detailed call-by-call list? Mine showā€™s this monthā€™s numbers like 200 minutes of calls, but when I click to see the actual call details, itā€™s last months. 

Yep. I checked before I took that screenshot.

I have been doing all these suggested things, and still no detailed usage update.  Tmobile no longer responds to any of my inquiries.  I will have to switch carriers.