Forum Discussion
Ridiculous cramming on my phone that customer service refused to refund!
Reviewing my bills for the year and found that Sprint/Tmobile is once again cramming a charge on my bill for $9.99 over 6 months, for a service I never signed up for, never authorized, and never used...
After chatting for 20 minutes on FB messenger, TMobile’s customer relations violated their own billing disputes policy and refunded me the remaining amount I was owed. While my time was being wasted, I reported them to the FTC.
Refunding the customers who complain doesn’t refund the customers who don’t. Cramming is illegal and a quick online search of “Sprint Cramming CFBP” will outline exactly what was done on my account, and likely the accounts of thousands of other unsuspecting TMobile customers.
