Forum Discussion
International Roaming in Japan Stopped Working
I'm traveling in Japan. I have international data roaming included in my plan. My phone connected immediately after landing and worked fine for a couple of days. All of a sudden I cannot connect to ...
Hey there! Super weird for it to suddenly stop like that. Plus a 2 hour wait for support!! Wow :(
First thing I would double check is that your wifi calling setting is NOT set to never use cellular network. That'll stop things in their tracks when not connected to wifi.
After that, try our Service issues while traveling internationally | T-Mobile Support page
There are some basic settings checks and steps that usually resolve issues while you're traveling.
Thank you for the assistance. Unfortunately I already tried those steps without success.
I'll continue trying
