Forum Discussion
Customer Service has no clue
Galaxy watch had issues, was sent warranty replacement, spent over 10 hrs with Customer service trying to get the warranty replacement working. Spent another 2-3 trying to escalate to arrange a call ...
I did call T-mobile HQ, the switchboard operator said that “the Executive Response Team’s office was closed 2 years ago”. The new department was called “TEX Area”, twice she tried transferring me to that department only to be put in touch with lvl1 CS in India.
Chat and social media say the “Executive Response Team” still exists and have put in a requests for callback. but I have yet to receive a callback.
