Forum Discussion
CitiBank has locked my card because they can't verify my phone number
I received a letter in the mail asking me to call in and verify my recent transactions, so I did and it got weird. I was told that my card was locked down (can't be used and can't access the websit...
@fireguy_6364 All my lines have postpaid accounts, I’m able to to receive short codes from other apps but the issue is with Citibank, don't know what " service" Citibank is utilizing for checking phone numbers, but it’s a fail, they need to find a different method.
I asked TMO to double check if there’s any issue on number and it came back as no issues, no blocks.
As it is, I can't make a payment on a new account online, and they have locked me out and i’m going to default because Citibank's internal processes are screwed up.
