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Ter_E
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Joined 2 years ago
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Re: CitiBank has locked my card because they can't verify my phone number
@fireguy_6364 All my lines have postpaid accounts, I’m able to to receive short codes from other apps but the issue is with Citibank, don't know what " service" Citibank is utilizing for checking phone numbers, but it’s a fail, they need to find a different method. I asked TMO to double check if there’s any issue on number and it came back as no issues, no blocks. As it is, I can't make a payment on a new account online, and they have locked me out and i’m going to default because Citibank's internal processes are screwed up.374Views0likes0CommentsCitiBank has locked my card because they can't verify my phone number
I received a letter in the mail asking me to call in and verify my recent transactions, so I did and it got weird. I was told that my card was locked down (can't be used and can't access the website) because the phone number I used can't be traced back to my name. I've this same cell phone number few days ago which is a postpaid line with a CallerID pointing back to my name. The rep on the phone told me that I needed to have a telephone number that can be traced back to me. This is very odd. I asked her how can I pay my bill since I can't access the website and she told me I can't. I know I can push a payment through, but I didn't get into that with her. Anyone ever had this problem... What's the solution?2KViews0likes4Comments