Forum Discussion
Being charged for phone after returning back to Assurant...
- 8 years ago
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
Yeah, T-Mobile has gone way down hill. I’ll be doing everything I can to find a better carrier. The fact that they don’t back up their customer for an insurance service they market under their name is disgusting. I spent at leas 5 hours on the phone being ping ponged back and fourth after being denied a claim because I was swapping my sim from my damaged phone to an older backup phone. Even though I had the sim back in my phone on the date I filed my claim I was told repeatedly by Assurant and T-Mobile that my account didn’t show the covered phone on my account on the date of the claim. A supervisor at T-Mobile tried to sell me a new phone at the full cost and said their was nothing they could do. Literally they were willing to do nothing. No credit, no new deal on a phone. Total B.S. Finally, only by chance, I got a floor manager at Assurant who was able to dig deeper into my t-mobile account and verify that I in fact had my phone active and covered when I filed my claim and immediately approved my denied claim. The only company I can give some credit to is Assurant for finally coming through. T-Mobile is useless. The only reason I stick with them is the Netflix and Free international roaming. I’ll be looking at other options now. Any loyalty I had as a t-mobile customer is gone!
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