Assurant return concern

Sent my phone back, taped up. Placed in USPS Dropbox. Now getting mail notices they haven't received the device. 1 call a week ago, said it arrived in the warehouse no issues. This week, another notice. So I called. Package was empty. Sounds like Assurant is defrauding people. Filing a BBB claim and possibly one with the FCC. Since there are others with this issue, this seems a common occurrence.  I have returned devices in the past no issues. I was told I need to find the phone?!! It could be anywhere. I am supposed to trust mail and warehouse workers. What, they think I mail empty packages for free phones?. Filing formal complaints.  We don't need to be bullied. Shame on Assurant and T Mobile.

Assurant is just a scam company, I will no longer spend my money with them. It’s crazy how you get charged the full price for a lost or stolen phone when you send it back when you pay insurance on it anyway. And T Mobile should look into this because at the end of the day we are their customers and their starting to make t mobile look very bad.A civil suit needs to be filed because their taking advantage of us the customers and is charging us a fee on a lost or stolen phone that we shouldn’t be held accountable for since we pay insurance on it anyway. And then they have the nerve to charge you the price of a new phone and T mobile just says they have nothing to do with it even though we are their customers. They should take care of us better, and make sure Assurant doesn’t treat their customers badly. T mobile should refund everyone who is being scammed by Assurant and start the lawsuit for bad faith on Assurant for scamming and charging people too much it’s ridiculous!

I made a claim on my device at the end of January. They sent me the replacement device really quickly. My husband took my damaged device to a drop-box at USPS within a week of receiving the new device. We kept getting letters in the mail throughout Feb. that they still had not received the device. I kept checking with my husband to make sure that he had dropped it off like he had said and he kept telling me he was 100% he put it in the box himself. He remembers which car he was driving, which post office he went to etc. Come last month, April, my phone bill is $500 higher after being charged an unreturned device fee. We filed a missing mail request with the post office that a month later has still not turned anything up. The tracking number that Assurant gave to me says that it was never even scanned at the post office so it looks like they never received it. My husband put it in a drop-box so he never got a receipt or anything for it. We don’t have the device and have done pretty much everything we can on our end to find it and no luck. I asked the Assurant rep the last time we were on the phone if they were going to make us pay for a device we no longer had possession of because the post office had lost it before it could be scanned and they just said yes. There is no way that there have been this many cases of almost the same exact thing happening and it’s just a coincidence. There’s got to be something more going on. I also am refusing to pay for a phone that I don’t have that got returned and was lost once it was out of my hands. This sounds like a scam. 

T-Mobile, however, has been very helpful. They have put the unreturned device charge on hold and have let us pay our normal bill while we’re trying to figure this out. They even waived our late payment fee since we didn’t pay our bill due to the device fee.

Assurant will definitely be losing my business after this fiasco.

If assurant can’t respect us enough to investigate and get a safer way to get the phones to them we need to part ways. At the end of the day we are the customers and we keep them in business. If I am charged because my phone was stolen by a usps worker and I did everything I was told to do in the directions, I am most definitely parting ways and I’m going to look into a lawsuit because this is ridiculous. They should have insurance on these return packages knowing that they can be stolen especially when the envelope clearly reads their name assurant and people know that they is also cell phone insurance company as well. Also everyone look into getting insurance with your auto insurance company I’m with Allstate so if they charge me I’m most definitely going with Allstate for device protection and it’s $5 cheaper, I wouldn’t have to have the high $18.00 insurance anymore plus have to worry about being scammed. Because think about it they come off better with your device being lost or stolen because they get more money. So they definitely are getting rich off of us. So everyone just look into other options and stop putting money in their pockets when they clearly don’t care about you l, they just want all of your money!

I am so concerned, I filed a claim today and they already took my money out of my account,499.00 in case I didn’t return my phone. Now I am petrified that they will do this to me and it doesn’t look like there’s anything I can do, The lady at assurant said oh no I haven’t seen this happen in the two years that I’ve been here, but they already took my money!!!! Isn’t there anyone who’s had a good experience and are they allowed to hold my money like that?

I am going through the same thing I put my device in the return envelope. Put it in the drop box at my apartment and it has never been scanned in and it’s missing. I filed missing mail and search mail and it’s still missing. Either the mail lady or guy stole it or either it’s a scam going on. I contacted assurant to let them know and they said that they usually recommend for customers to take it to the usps instead of drop box, I simply told him I followed the directions that was given and it said I could put it in my mail drop box, a usps drop box, or take it to the usps myself. They said I am responsible if it’s not found. How can I be responsive when I followed all directions that was given? We also have cameras at my apartment complex that would at least show me walking the envelope to the mail box. This is crazy that all these things are similar and they’re not doing anything about it but over charging people for a phone that they already pay monthly fees for insurance on. It seems like a scam and the prices are ridiculous, they are fraudung people. And I’m sure and lady or female postal mailers that are thieves know that the company assurant deals with replacement and damaged phones so they will steal them if they have opportunity. Something need to be done about this!

 So here is my story. Filed a damage claim in November. Realized when i got a letter in january that i screwed up and forgot to send the old phone back. Called Assurant let them know i was dropping it into the mail. Took it to the post office on Jan 27th. Dropped it into the box and checked tracking number next day. Showed it had been scanned into the system. Kept checking out of fear that it would get lost in transit due to the COVID backup. I was right. Just received a bill for 506.00 for that phone. Here is the kicker. Contacted Assurant 2 weeks ago when i realized the tracking info still showed in transit as of Feb 1st. She advised before they charged me they would open an investigation and they never did. Called today and was basically told you are SOL. Asked for a supervisor and they told me it would be another 1 hour before they could speak to me. Its late and I said I would call back tomorrow. This isn’t over. This comment will be posted to Tmobiles Facebook Page. I am furious. HOw are they gonna charge me for lost mail? Thats beyond BS.

I'm definitely in on that as well. I put mine in a drop box outside of the post office. A month later I start getting letters saying they have not received my phone.  I figured it was delayed because of covid. I experienced this figured delay with some shoes I bought online and had to return. It took them about a month to get back to the company I had bought them from. But that is not the case with my phone. And now I have a $500 charge on my bill. I went to the post office and spoke to the manager about it and she wasn't much help. She just told me to go online and do a lost package request.The assurant customer service dont do much of anything as well. I'm sure whoever emptied the drop box probably just stole my phone. There is no tracking info for it at all. I've been with this company for over a decade and have been very pleased with them up to this point. 'm sure this situation is not going to be resolved easily but there is no way in hell I'll be paying for a phone i don't have!!!

I'm in as well just checked my bill and there a charge is 750$ called assurant and they say package showed up sealed and empty gave me the tracking number and told me I had to investigate it problem with all of this is that I saw it coming when I sent it back in October so I called assurant In November talked with them after the tracking number had shown it delivered to them lady was really nice confirmed it arrived and told me not to worry and she would mark the phone as returned and now this miraculously 2 months later the same package is now empty this is ridiculous and I am in for a class action I will be switching carriers if this goes any further im not paying for something I don't have and I have been with tmobile directly or on someone else's plan for 2 decades

So this is the deal. When you claim your phone damage or lost, u pay the same deductible. So instead of telling them the phone is damaged, just claim it lost because if u do that, you won’t have to send them anything back and also you won’t have to pay for something you returned. I will rather keep the damaged phone and claim it lost than claiming it damaged and they charging me 100s of dollars. Not happening