Forum Discussion
Port-out passcode
I need to port out 1 of my 5 numbers. Other carrier requires a passcode for t-mo. How do I set such a code?
you can do this on the website now, you don’t need to call
My Account > Profile > Line Settings > Request a transfer PIN
gabrielsroka wrote:
you can do this on the website now, you don’t need to call
My Account > Profile > Line Settings > Request a transfer PIN
There is no such option in Line Settings. You can request PORT IN pin on “Change a phone number” link but there is no PIN OUT option. Web chat says the wait time is over an hour ;)
you can do this on the website now, you don’t need to call
My Account > Profile > Line Settings > Request a transfer PIN
Ah, I’m bummed that you’re looking to port out. We definitely don’t want you to leave. The PIN should be the one you use to access your account. Have you contacted Care to chat with them about what you’re looking to do?
Can someone answer this properly please? If I need to port out a number is the PIN my account passcode or is it a different number I need to call customer service to get? Why is this hidden information your customers are not allowed to know? It's exactly this kind of disrespect for your customers that has me porting out my number to begin with. LEARN SOMETHING.
Guidelines:
- Update Password/PIN must be Done by Primary Accnt Holder
- Should be w/ BRP to Process/Request
- If you have an existing account, it has to be current before porting in a number.
- Port-ins from an existing wireless carrier can take up to 24 hours, though it is generally much faster, as quick as 10 to 30 minutes. Transferring from a landline can take longer, up to 10 business days, though fewer days is typical.
- Keep your service active with the other carrier while porting.
- You'll get a text message from T-Mobile to let you know the porting process started.
Give us a call
Customer Care & Technical Support available 24/7
Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time
From a T-Mobile phone: 611
From another phone: 1-877-746-0909
Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily)
While roaming internationally: +1-505-998-3793
Prepaid Support
Activate your account: 1-877-778-2107
Manage your account: 1-877-778-2106
Refill your account: 1-877-720-5195
Through Customer Care. It is usually something only the primary account holder has or can have set.
