Forum Discussion

tristemonomonic's avatar
tristemonomonic
Network Novice
6 years ago

Port-out passcode

I need to port out 1 of my 5 numbers. Other carrier requires a passcode for t-mo. How do I set such a code?
porting_number
  • gabrielsroka's avatar
    gabrielsroka
    3 years ago

    you can do this on the website now, you don’t need to call

     

    My Account > Profile > Line Settings > Request a transfer PIN

     

Outlyre's avatar
Outlyre
Newbie Caller
5 years ago

Can someone answer this properly please? If I need to port out a number is the PIN my account passcode or is it a different number I need to call customer service to get? Why is this hidden information your customers are not allowed to know? It's exactly this kind of disrespect for your customers that has me porting out my number to begin with. LEARN SOMETHING.