T-Mobile won't let me change my phone number
I called T-Mobile yesterday to change my phone number because I am receiving a lot of spam phone calls. I called and the woman helping me gave me a new number and told me to wait 2-4 hours for this change to happen. I waited 5 hours and my phone number never changed even after turning my phone off and on multiple times. I called again and the woman on the phone told me that the change looks good on their end and to just wait a little longer. It has been OVER 24-hours and my phone number has still not changed. I called again and have been on the phone with the agent for almost 1 hour. He keeps giving me different phone numbers that are available but every time he tries to put it through he receives an error message and won’t tell me what it is. He then asked if he could call me tomorrow and I am furious because this change should have happened yesterday! Has anyone dealt with this? T-Mobile is being vague and no help with this issue and it is irritating and frustrating.
Transferring a phone number to T-Mobile from another carrier
I wanted to transfer my phone number that I have had for over 30 years to T-Mobile. What seem to be a simple process is a complete headache. I am a new customer and I assumed that transferring my number to my new phone under T-Mobile would be a breeze. I was on the phone with customer service for over 3 hours with the back and forth of porting my number with a PIN. The PIN was not working on T-Mobile’s end, so I called my previous carrier to see if there was a mistake in the PIN number. No it was not. I ended up going to the physical store to resolve the issue and still the same thing. At that point, I just gave up that day. I waited a couple of days and called T-Mobile back to see if I could get this issue solved. A customer rep got on the phone and I explained what I wanted to do. They went on to tell me that I needed a Transfer PIN number. So I asked, what’s the difference between the Port PIN and the Transfer PIN, the rep stated that it would be different numbers. WRONG! The number is one in the same. After that issue was clarified, we began the process of transferring my number to T-Mobile. I was told the reason why the transferring of the number didn’t work before was that my new address was not on my account. Therefore, we solved that issue. The rep told me that my number was transferred to T-Mobile and that I needed to turn off my old/new phone to complete the process. WELL, not only was my number transferred, it became a second line to my T-Mobile account and did not replace the number I currently have with T-Mobile. To add insult to injury, it is an additional $45 monthly charge for the second line. I’m sorry I changed over to T-Mobile. I should have gone to VERIZON like my daughter asked me too but I got caught up in the bogus promotional BS. T-Mobile you suck.
Phone number for contact is wrong and won't let me change it
A couple of months ago, I added my partner to my T-mobile phone plan. He had a straight talk plan. When he switched over to Tmobile, he got a new Tmobile phone, as did I. They assigned him a new phone number originally and told him he could port in his old phone number once everything was turned on and set up. This was quite an ordeal but they did finally switch everything over to his “old” number. My problem is this: On my phone - the only way to text him is to text to the “new” number - even though it has been given to someone else now and if I SMS to the “new number” it goes to this other person. But if I just text regularly, it goes to his phone which is set up with his “old number”. If I text his “old number” he gets the text but when he replies to me - it comes through my phone on the “new number.” If I call the “new number” I get this other person. I have tried deleting his contact information and adding him back again but it still does this. It is driving me nuts. I have accidentally sent SMS to this other person as well. Any idea how to fix this? I have called Tmobile a few times and they haven’t been able to fix it. We both have a Pixel 6 phone, although I don’t think that has anything to do with it.
