Not Receiving calls and delayed text messages

Same problem with my phone.  It just started 2-3 months ago for me.  Delayed texts, phone won't ring when someone calls, no missed call notification, long delay when i try to call out.  I thought maybe i need a new phone... maybe i need a new phone service carrier.  It's terrible!  My wife works across the street from our house and today she tries to call me... I'm at the house... no call received!  So she tries to text me... got the text 1/2 hour later!  NOT COOL!

Yeah this sucks. I was primary on-call tonight. Because I've missed calls in the past I added all my family's numbers to be called on Pager Duty. Tonight I got paged. First two phones didn't get called but the third did. Only problem was the 3rd phone was 2 miles away. And since the 3rd phone couldn't forward the call to 1st or 2nd phones, I didn't acknowledge the page. Thanks T-Mobile. I don't remember this being a problem on other networks. Will advise others about this issue until it's resolved.

I have the same thing happen to me. I received an emergency text from my work via Hangouts (my back-up) concerning a closing wrt hurricane Florence. The text on my i-phone via T-Mobile did not show up (my primary alert phone)! I tried calling my i-phone from another phone and it wouldn't ring. Then I called that other phone from my i-phone and it went thru and then the text showed up. With the hurricane approaching, T-mobile needs to clean up their problems with their network! It is not acceptable that people can be reached by phone or text!

From a week of experimentation, I can agree with you that the phone returns to an online-like state, where texts and calls from others will immediately appear, by sending a text or a call, whether that be a text/call to yourself or another person. However, the phone remains in that state for varying periods of time, anywhere from around 2 to 6 hours. Then, I would have to text/call in order to return to that state. Otherwise, I would receive delayed texts and fail to receive calls.

At least for my experiments, turning on/off airplane mode or connecting to 4G also returns the phone to that state. I have not tried leaving 4G on or disconnecting 4G to determine if it fixes the issue. I conclude that the phone reconnects to the network in some way from performing these actions.

Not sure when t-mobil will fix this. Lately customer service told me to delete old messages to make room for new(never received) messages, DIDN'T WORK.

Will they take action when people loose important calls from loved ones, calls from work or a doctor missing calls from patients, a businessman never receiving calls from customers?

Wondering if t-mobil will reimburse people who lose patients/business because of issues with their network or when t-mobil starts getting sued in such cases?

Seriously thinking about emailing the CEO, found his email on twitter(link below), hoping the address is correct and he gets the email. Maybe others should email him too.

John Legere on Twitter: "Email me John.legere@t-mobile.com… "

I want to thank everyone who took time to post about this issue--what a relief to know I was not an isolated case.  Calls going straight to voice mail, disappearing texts, etc. have been an ongoing problem for me and the 3 other phone lines covered on my plan for months now.  T-Mobile customer service has been polite, helpful, and supportive, cheerfully checking out solutions and even sending out two free cell phone signal boosters for myself and my parents (who are on my plan but live 45 min away).  BUT---NOTHING HAS WORKED!  There has been no resolution.  The final straw was when my mom could not reach my dad to come pick her up after she was finished at the doctor's office.  His phone would just not ring! My last call to T-Mobile resulted in a trouble ticket #20767332 issued Aug 27, 2018.  The tech person ran remote diagnostics on the cell phone and signal boosters and everything checked out.  I was told this was a "network issue' and that it would be referred to their engineers.  I was to allow at least 3 days for review of this ongoing issue but have heard nothing back.  My parents are unable to call me and I am unable to call them because the calls will just not go through.  This is unacceptable---I am paying for a service that is nonexistent. My parents need to be able to get in touch with me during an emergency and I need to be able to reach them to check in.  I have been a loyal TMobile customer since 2007 but I am now choosing to switch to another carrier.  I hope that relating my experience is as helpful to you all as reading about yours was for me.

Same is happening to my wife's phone (LG G5). The phone will intermittently not receive messages or calls. Reboot usually corrects it and all missing texts get received. On my phone, I've had calls go directly to voice mail with phone having never rung. Is ANYONE from TMO working on this?

Sounds like yours may be an important clue. What good are current cell phones with only 2G. I don't think John Legere would crow about "the best 2G network!"

BTW another verified delayed text last night. Usually, it's hard to tell. Got a text at 8:55pm. Considering the sender, thought it was odd and asked when ht sent it. 5:22pm.

Suggest more people contact the FCC as per my previous message. TMO support has been very responsive even if they haven't been able to provide a solution. I suspect that, like in most big organizations, there is a limit on how many resources they can get bring to bear. A little outside shove might help.

My wife and I had the same problems (incoming calls went straight to voicemail and delay receiving text messages) for a while. We went to T-Mobile store and had SIM cards replaced, but the problems were not resolved. Out of frustration, I switched from 4G LTE to 2G for both our phones, we have been able to receive calls without any problem and text message delay without delay for more than two weeks now. Personally, I think that all the subject problems are related to T-Mobile 4G LTE itself. T-Mobile may have introduced bugs into its 4G LTE during the latest update by accident (?).

Long time customer here and I have had the same issue just yesterday. My wife who is on sprint showed me 12 outgoing calls from her phone to mine and I received no missed calls or voicemails and all the text messages she sent in a 2 hour span came in at the same time. I have had issues where group texts were not coming in and when they do the messages were never in order. Pictures being sent through text (MMS) is a whole other pain point. I have had 4 different devices all suffering the same issues over the span of 3 years now and I've had the sim card replaced so it is highly unlikely that the device is the problem. I'm a loyal customer since the days of voicestream but at this point the money i save compared to having verizon seems like im sacrificing what I need from my carrier.