Forum Discussion
Not Receiving calls and delayed text messages
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doe...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Our Can't call, dropped calls, & other calling issues is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Text message troubleshooting for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
I have the same thing happen to me. I received an emergency text from my work via Hangouts (my back-up) concerning a closing wrt hurricane Florence. The text on my i-phone via T-Mobile did not show up (my primary alert phone)! I tried calling my i-phone from another phone and it wouldn't ring. Then I called that other phone from my i-phone and it went thru and then the text showed up. With the hurricane approaching, T-mobile needs to clean up their problems with their network! It is not acceptable that people can be reached by phone or text!
