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Not Receiving calls and delayed text messages
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doe...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Our Can't call, dropped calls, & other calling issues is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Text message troubleshooting for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
I've been having the same problems for a while now. I first noticed it around March and the problem has followed me over from two different Tmobile devices. Many people that I know who have Tmobile have been having the same problems. I called the Tech Center but they were unable to give me a definitive solution other than buying a new Tmobile phone as a possible solution. It still happens seemingly at random. I haven't had any major problems with Tmobile since I switched to them from Verizon, but not knowing whether someone is calling you is a major deal breaker. After many years with Tmobile, I am about ready to give Verizon another try.
