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biggdawg64's avatar
biggdawg64
Roaming Rookie
8 years ago

Misleading sales reps

About six months ago I changed from AT&T to tmobile. Aside from the occasional no service...I've had a good time using them for my mobile provider, however if something sounds to good to be true, it probably is. I was told by a salesmen in the store that the jump program would allow me to upgrade free of charge once the price of my phone was paid half way off. Now that's only partially true. There may not be any additional activation to your new device but you are responsible for another hefty down payment. I recently attempted to upgrade to a new Samsung phone and was told my down payment would be 399 since I have less then great credit and I haven't been a customer for 12 months. When I originally signed up I notified them the phone I would be purchasing that day was a transitional device until the Samsung g7 edge came out and that I wasn't going to want any additional cost when I upgraded. They assured me there would be no issue. When I attempted to JUMP over the phone they told me the exact opposite. So now I'm stuck with a stylo2 I never wanted and is only worth the 89 dollars I still owe on it. I also informed them my current device has a very low battery life and they suggested I swap it out for a new stylo2. When I informed them that I'm currently searching for a better offer a representative of tmobile wished me "good luck" and told me to have a pleasant day... Future upgraders beware, lots of smoke and mirrors in the tmoblie arsenal.

  • What have I said has led you to believe I don't understand what a down payment is? I realize a down payment is not an imaginary amount of money tmobile comes up with, I pay, and then it magically disappears. Whatever you are to tmoblie means very little to me at this point, I've accomplished what I set out to do via private message with a "tmobile" representative and I'm growing tired of you passive aggressively questioning my intelligence. I'm done with this conversation its exhausting repeating my point to someone who neither gets it nor is helpful in anyway. Thank you tmobile for acknowledging my concerns. For the time being I will remain a tmobile customer.