Forum Discussion
is anyone else having trouble paying their bill online?
Everytime i go to pay my phone bill today im kicked back to the main screen after i hit the pay with debit/credit link. Is this happening to anyone else
It is now JANUARY 5, 2018.........
IM HAVING THE EXACT SAME ISSUE
Cant pay my bill.....just keep looping back to the main page !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
That's a long time for this to be an issue for you. The only way to get this fixed for you now is to Community-2153 and have a Care rep file a Help Desk Ticket. That will get our web team to take a look at what's going on and help get this resolved for you. We definitely don't want you to change carriers, so I do hope you give us a shot to get this taken care of.
Ive been having this problem for months with Firefox and Internet Explorer. I've tried clearing the cache, and using other computers with no succes, and am forced to used the T-Mobile App.
No - its not easy to pay via my phone - its horrible - takes a minute or two to bring up the app, and another 5 minutes or so to fill out the payment info because because the phone has a small screen and poor keyboard layout. Please fix your website or I'll start considering moving to another carrier.
Wow @ronka !
This is taking surprisingly longer than normal to get this taken care of for you. Did anyone you spoke with mention filing a Help Desk ticket for you? That would be the next step to get the website working for you.
Keep in mind, if you have the T-Mobile App on your phone you can make a payments there. It's really easy and worth a shot since the site is giving you fits.
This is the fourth month in a row that TMobile's online bill payment system isn't working. I usually have always paid on Saturdays. Every time I try to make an online payment, either: the screen comes right back to the "pay now" button, OR it says "our systems are not currently available.
I try to pay online again on Sundays, and then again on Mondays, each time getting the same errors. Then I wind up having to call TMobile to speak with someone in order to pay. Then, the TMobile person adds a $5 service fee…then I have to call you back AGAIN to have the fee removed. I have tried the browsers Safari, and also Firefox. I have also updated Java. This problem started in June, and it is now October. Each time I speak on the phone with a TMobile representative, they say, "Yes we're having a problem and it will be fixed soon." BUT this is now FIVE months since this issue started!I pay many bills online, but this problem only happens at Tmobil's website. TMOBILE, PLEASE ADVISE!Interesting. Have you tried paying your bill using the T-Mobile app? I'm just curious if this is just happening with the site or the app too.
No error message. About 3 seconds after landing on the credit card payment page, I'm returned back to the "dashboard" web page. Sure can't use a credit card this way.
Oh boy, that's brutal. Is it just booting you out or are you getting an error message? If not, what's happening exactly?
I've been having the same problem as you with two computers. Getting nowhere calling T-Mobile support about this.
Hmm. I tested this the other day and it worked fine for me. Can you clear out the browser's cache and history then test it out? Try giving another browser a try if you haven't already. Let us know if that helps. Thanks!
