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traveler12
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Joined 9 years ago
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Re: Prepaid domestic roaming
Thanks for this interesting information, but my prepaid account doesn’t fall into any of those categories. I’ve also spoken with three T-Mobile support people today and they all said there’s no reason why domestic roaming should not be working on my account. Since those guys are hands-on with the network and account configuration details, that supercedes anything in the sales propaganda. Also, that coverage map is 100% fiction. It shows a friend’s house in Illinois as solidly within the “5G Ultra” and “4G LTE” coverage area, and he barely gets a usable signal. He’s spending a significant amount of money with them, recently added about $100 add-on international roaming data plans for his work, and with all that, he’s getting warning emails that his international roaming is being disabled because he’s using it too much data! Obviously, that won’t last much longer. And just for fun, I checked out a neighborhood in Los Angeles where I was working at a client’s site, and confirmed there was zero coverage (with my devices in test mode). Got photos of the T-Mobile cell site with the antennas missing in the direction of my client’s office (this site only had two sectors). On another day, driving along the pacific coast, I lost coverage (phone and data) along a large portion of Redondo Beach (twice, going and coming back). The coverage simply doesn’t exist. Yet the T-Mobile map shows solid 4G LTE coverage throughout the entire city. Don’t mean to be disrespectful on this, but save this map for the newbies.20Views0likes0CommentsRe: Prepaid domestic roaming
The answer you got from gramps28 is 100% wrong. There is NO domestic roaming included for prepaid T-Mobile plans. I’ve had a prepaid plan for a few years and have NEVER been permitted to roam domestically. At this moment, I manually forced my device to connect to Sprint, but it’s showing “Emergency Service Only,” and no data. Few weeks ago, the local T-Mobile cell was down, my device was on “emergency service only” and no data. T-Mobile rep tried to boast about the Sprint network serving customers, and couldn’t explain why Sprint’s network had me locked out. And that’s with roaming enabled on the device. And T-Mobile never gave me a credit for the time (most of the day) when their system was blocking me from the data service I paid for. A few minutes ago, I set my device to connect manually to Sprint. Not working (again). T-Mobile is still blocking me from domestic roaming. T-Mobile designed their network to only cover a small fraction of each market where they operate, so without domestic roaming, T-Mobile prepaid can only access maybe 10% of the US cellular coverage areas they show on their “map.”28Views0likes0CommentsRe: Website Login --- Typically Broken, Why?
No, that URL DOESN’T work. First attempt resulted in a “Service Unavailable” error and no verification code to enter for access. Second try halted at a verification web page, took about 20 minutes sitting at that screen, then finally got both text messages with verification codes. Next screen was a show-stopper, T-Mobile will take 48 hours or more to “verify” my account access and get back to me. That’s it. Wow, that was great advice. ALL of their web portals are either down or intermittent. Just got off the phone with customer service. Rep said that they’re starting to get a lot of complaints about this, had no estimate for resolution.27Views0likes0CommentsRe: Web site won't let me add a payment method
Sure did NOT help. manage.my.t-mobile.com will NOT allow credit card payments. Clicking on "credit card" brings me back to the account summary screen, then takes 2 minutes or more to get back to the payment options screen. t-mobile account management web site is badly broken. I've been on the phone now with T-Mobile Cust Service about 25 mins, agent got the CC card no. wrong twice, got my account no. wrong 3 times, got my address wrong 3 times, got my CC card CVN no. wrong twice. CC payment won't go through, got my address wrong again? Yes. Fourth time to explain how to spell the city. 31 minutes to finally get my payment posted. This would have taken about 90 seconds if your web site were working. Please keep in mind that I'm your customer, not your employee. Show me proper respect by NOT wasting my time and show me the proper value you are adding by servicing my mobile communications needs.22Views2likes0Comments