Forum Discussion

mnikatorr's avatar
mnikatorr
Newbie Caller
9 years ago
Solved

Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

I am trying to send a text to a 5 digit number and i get a response, "Services Access Denied", Why?
  • magentatechie's avatar
    magentatechie
    7 years ago

    Hey there, folks! There is a short code block that can appear on an account.  I'm not sure if the store has access to the tool used to remove it.  You'll need to reach out to 611 or T-Force to check and if short codes aren't blacklisted, they can file a trouble ticket for you.

drockwell's avatar
drockwell
Newbie Caller
5 years ago

I've been with T-mobile for years and have NEVER been able to send texts to five digit numbers. It always says service access denied. I tried again tonight on something I know for sure was in the USA. I want to know why it's happening and how to fix it. I've never requested that anything be blocked. Please help! Thanks!