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Izzy94
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Joined 2 months ago
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I recently I went into a store to upgrade my wife and I's iPhone. We were told we can stay on our current rate plan and trade-in both our iPhone 13 pros for $750 credit, that would be split over 24 month installments. Looking at my bill I'm only receiving that credit for one of my lines. Called into customer service and they won't resolve.They are saying, even though one of the lines was set up the correct way the other line does not qualify, even though it's the same phone that was traded into the same plan on the same account. There is no way I would've traded in both of my phones just to receive one promotional credit that is not what I was promised and now I'm out an iPhone and $750 that I now have to pay on my bill, someone needs to reach out and fix this.70Views1like0Comments