Forum Discussion
I was promised a third line for free and didn't receive it.
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be ...
They have done the same with me, I had an account with 3rd line free promo and then I transferred my account to the magenta plus 55 plus plan under my dad's name. I was assured by their agents that if I transfer the ownership all the discounts and promos will also be applied to the new dad's account which includes the "3rd line free" promo I already had. After the ownership change Tmobile refuses to admit and take responsibility of the promises their agents made which basically means their agents has been lying to their customers for business. Supervisors has also been unable to help and mentions this issue has been escalated.
Their customer service which once was great has been very incompetent lately.
