Forum Discussion
Solved
I do not see Live chat on tmobile website?
I would like to chat with customer service via tmobile website. I clicked on contact us and all I see is "chat" but nothing to click on to start a conversation.
Hey there!
Great question and thanks for reaching out! The live chat link is only active during live chat hours of operation, and when there is enough availability for a live chat rep! Looking at the Contact Us Page right now, the link appears active as of my posting time! Community-2153
-Lauren
Nothing to do with “availability” - I can live chat from my phone with little wait, but not possible at all, ever, from the website. Guessing it’s cheaper somehow for them to do it through the mobile app than the website so screw the customer!
