Hung up on by call center representative

My name is Brittney and I would like to address the deplorable customer service that I have received on several occasions. I called on 3/11/25 at 8:49am eastern standard time and spoke with a Manny about a bill discrepancy, I asked very politely each time to speak with a supervisor as he was constantly placing me on hold without even informing me what he was doing, and he also advised me of in accurate information about my account. He eventually placed me on a silent hold and then disconnected the call. Fast forward to today at 8:41am I spoke with a Joy who also informed me of the wrong information, and then stated that she didn’t see any notes, but still informed me of wrong information even though she initially claimed to not see any notes. She then hung up on me as well. Not into calling back again today for the 3rd time did I actually rectify the issue. It’s like talking to prior reps they allegedly didnt see any notes but after calling the third time the rep read the notes and saw right away what was needed and fixed it. I as a customer did not appreciate the inappropriate actions of your call center representatives Manny and Joy, and they should be reviewed for how they handled my calls as it shows you as a company are allowing such behavior because it’s not being a addressed as your representative are not even allow customers to elevate calls to supervisors when requesting to speak with them.