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jptak's avatar
jptak
Newbie Caller
7 years ago

Help retrieving call records

Hi,

I'm a former T-Mobile customer.  I'm involved in an unfortunate child custody case and need to show call records from my step-son to my wife's deadbeat dad ex-husband.  Some weeks those calls originated from my phone.

I can no longer log into "My T-Mobile" - it tells me the phone number I entered is no longer a T-Mobile number (which is correct, my number was ported to another provider).

Is there a way I can gain access to my account or call records while I was a customer?

Thank you

Jim

  • Oh man, this sound super rough and I really hope that things work out for the best. As for your call records, there may be a way for our Care folks to send you a copy. Are you the primary on the old account? If so, you can Community-2153​ and just mention that you need a print out of your call records for your old account and our Care team will do everything they can to assist. Thanks for posting and best of luck with everything.