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Help retrieving call records
Hi,
I'm a former T-Mobile customer. I'm involved in an unfortunate child custody case and need to show call records from my step-son to my wife's deadbeat dad ex-husband. Some weeks those calls originated from my phone.
I can no longer log into "My T-Mobile" - it tells me the phone number I entered is no longer a T-Mobile number (which is correct, my number was ported to another provider).
Is there a way I can gain access to my account or call records while I was a customer?
Thank you
Jim
Oh man, this sound super rough and I really hope that things work out for the best. As for your call records, there may be a way for our Care folks to send you a copy. Are you the primary on the old account? If so, you can Community-2153 and just mention that you need a print out of your call records for your old account and our Care team will do everything they can to assist. Thanks for posting and best of luck with everything.
Awesome news my friend. I'm really glad to hear this is getting taken care of for you.
Thank you for the kind words of concern.
I called the care number - and they are going to mail out copies of the itemized bills with the call logs. She was incredibly polite.
Thank you!
Oh man, this sound super rough and I really hope that things work out for the best. As for your call records, there may be a way for our Care folks to send you a copy. Are you the primary on the old account? If so, you can Community-2153 and just mention that you need a print out of your call records for your old account and our Care team will do everything they can to assist. Thanks for posting and best of luck with everything.
