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Cant change admin name in SyncUp
Problem 1- I set up the syncup watch for my son. When it asked what the child calls me, I typed "Mom". But...when I go to his watch, it has my first name. I tried to go to the watch contacts and update it, but every time I change my name to "Mom" or try to add an avatar, it says, "Something went wrong. Please try again." It's only does this on my (the admin) screen. I can make changes to all other contacts. Problem 2- My husband is set up as a guardian. However, on the watch, there is no video option for him. How do I get this?
T Mobile Scam Sales
On April 28th, I was scammed by a T-Mobile sales agent through the official T-Mobile messaging platform. The agent clearly stated that I would receive 4 lines for $100 with free iPhone 16s, and when I asked about taxes, he confirmed that the total would be $104 with taxes included. Later, when I asked about adding a fifth line, he assured me that the total would be $120 for 5 lines, which you can verify in the screenshots I’ve attached. Additionally, I informed him that two of my lines were with Mint Mobile, and he said I would receive $200 per line for switching those over to T-Mobile. However, once I completed the switch and was finally able to access my T-Mobile account, my bill showed $142. When I contacted T-Mobile support, I was first told that the discount would apply only if I used a debit card for autopay instead of a credit card. I updated my payment method accordingly, yet the bill still did not reflect the promised $104. The support representative acknowledged the issue and offered me a one-time adjustment to $104 for this month, but said they could not honor the originally promised deal that led me to switch in the first place. I then spoke with a supervisor, who told me he couldn’t find the chat and said the best he could do was a $70 credit — but he said current bill will stay $142 and $20 autopay discount won’t apply so actually he offered $50 only. Even worse, I was informed that I would not receive the $200 credit per transferred Mint Mobile line, despite that being part of the offer from the original sales agent. For all this fraud only beneficiary is T Mobile and I am still shocked that such a big name is using such a low scaming sales tactics. This experience has been extremely frustrating. It’s unacceptable for T-Mobile agents to make promises — especially via official messaging — that are not honored later. I feel deceived by the sales tactics used, and I request immediate resolution to: Adjust my monthly bill to $104 for 4 lines or $120 for 5 lines, as originally quoted. Apply the $200 credit per Mint Mobile line that I was promised for switching. Please escalate this matter and ensure that your sales commitments are upheld.
Promotions are a scam and no assistance has been offered
Hello everyone, I just wanted to warn any would be Tmobile fiber customer. I signed up for tmobile fiber in december with the promise of a tv and a 300 dollar gift card just for signing up and staying 60 days. Well 60 days later there is a billing issue ok could be my fault I pay 3 days after the issue and the promotion restarts while 60 days later I make sure im paying attention and low and behold another alleged billing issue. I call right away and ensure the account is good while i figure better safe then sorry and call in to ensure they catch the error. I am informed by a manager 3 days later that though the error is in their system and i never went delinquent i still have to wait. I asked why they claim to do a ticket and then state its the system and no way to over ride it when the manager in the first conversation said they could. I brought up terms and conditions and they refuse to help. Do not sign up they do not keep their promotions and the service is not great.SEVERAL ISSUES
I bought a cell phone at the T-Mobile store at Costco; they sent me two phones (I did not request a second phone). When the phones arrived, I called T-Mobile to return the second phone. When they received the phone, I received a message. T-Mobile still charged me for the phone. I had to place several calls for TMobile to refund my account, but they have not done so. I will take legal action.
Escalation
I immediately realized a number of issues that were materially misrepresented during my transition to T-Mobile, primarilyrelated to monthly charges, promotions, etc. that I was unable to get resolved via normal channels. I was provided the Executive Escalation fax number where I provided a copy of the complaint that I sent to the NC Attorney General’s office on 05/24/2025. As of today, 05/28/2025 the issue still has not been resolved and the NC Attorney General provided a copy of the letter they sent to T-Mobile. I would like to get this resolved amiably and without further escalation. Can someone from the Executive Escalation team reach out to further discuss?
WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for this, when one asks to speak with a supervisor they lie and put on one of their colleagues who pretends to be a supervisor, even though they are not. WHO ELSE ON THIS ‘COMMUNITY’ HAS EXPERIENCED THIS? along with the inability to reach any customer service people in the United States?? After using T-Mobile for several years I am seriously thinking of going to Verizon even though they are more expensive, at least I won’t have to waste so, so much of my time with the Philippines call center that know nothing about t-mobile or technology. I would appreciate some feedback from others who have experienced the same. Thank you.
T Mobile is Terrible!!!! I was scammed, they know it, but won't fix it.
I have been a customer of T Mobile for 10 years! I recently tried to add another line and called in to my business representative. He told me someone new was now covering my account and said they would be contacting me. The new person called me and said since you've been a customer for 10 years I can not only add a line but can upgrade all your phones and even give you 2 free i-watches. He said the Only thing I would have to pay would be the tax on the new phones. He also said my bill would only go up by $25 a month with the new line and this would not extend my contract in anyway but it is a new promotion for existing customers.... So he sent me 3 phones, and watches. I got my bill and it was 3X more than my previous monthly bill. I tried to call him and got voicemail over and over. He never would return my calls. Now his # is disconnected. I never did hear back from him. I called T mobile to see what was going on and apparently he added 8 lines to my account. Which I obviously did not agree to. They said they will escalate it to their "fraud department" and will have me an answer soon. I didn't hear back for a week so I called back. I had to repeat the exact story again. The person once again said they will contact me but not to callback in because they have to listen to the recording of every interaction and me calling back would delay the resolution. I told them I am not paying my bill until this is resolved and they agreed that I didn't have to until it was fixed. 3 days later my service was shut off due to lack of payment. I received a text notice from a collection dept. I called back in and once again repeated the story because they acted as if they was my first call. They once again said not to call back in so I didn't for 2 more weeks and once again my service was disconnected! I have been on the phone with them 11 times and its been several months now. They have disconnected my phone service 5 times now and every time I call in they say it wont be disconnected again. Once was when I was out of the country. They disconnected my service while I was out of the country leaving me with no phone. I went to the local store and they re-documented everything and sent several emails. They also informed me that the rep who signed me up charged me full price for all the phones, lines, and even added some tablet lines and I don't even have any tablets! They could see I haven't used the 5 extra lines and said the whole thing looked very strange. You'd think this would be an easy fix but I cannot begin to explain the run around I have had trying to work with them. I even offered to bring in all phones and the watches and give them all back if they would cancel my service and they have not agreed to it and apparently I have to wait to see what will happen after the 3 month long, so far, fraud investigation. It is looking like I need to hire an attorney just to reason with them or this will never be resolved. Not sure what else to do. All my phones are currently shut off. Now when I call customer service and type in my # it goes straight to a line that says I need to pay a minimum $1300 to restore my service. And I cannot get it to transfer to anyone live. It is a nightmare. If your considering switching to T-Mobile DON'T DO IT! No other provider could possibly be this unresponsive, dishonest, and hard to deal with. T mobile is awful.
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