Forum Discussion
Cant see usage for this current cycle
I have 19 days left this cycle. every time i’ve tried to check my current usage, it just shows me messages and calls from the previous cycle. it’ll say i have 63 messages this cycle but when i click on it, it switches to 93 and just shows me last months messages. anybody know how to fix this ?
It is time to get back on those mountaintops I mentioned in my last post to say, USAGE DETAILS ARE BACK!!!! Are you dancing? I did when I heard the good news. 😎 We are so sorry for any inconveniences you faced while the service was down, but all should be back to normal now. I recommend logging out of your account and clearing browsing history. I did and then I was able to see the usage details on my account with no error.
It is time to get back on those mountaintops I mentioned in my last post to say, USAGE DETAILS ARE BACK!!!! Are you dancing? I did when I heard the good news. 😎 We are so sorry for any inconveniences you faced while the service was down, but all should be back to normal now. I recommend logging out of your account and clearing browsing history. I did and then I was able to see the usage details on my account with no error.
We know that the usage details are important for many reasons, and we are working on finding out why this isn’t currently showing and how to fix it. With all the threads on Community and feedback/tickets filed in care, this has been shouted from the mountaintops already. I don’t want you to feel like you need to start yelling at our amazing customer support reps. It is taking some time, and I know that is frustrating. We appreciate your patience and kindness.
Though I am closing this thread for comments, the conversation is still going on USAGE DETAILS NOT UPDATED | T-Mobile Community
I think it is time I start yelling on Twitter and such
Issue still ongoing for me too - no detail usage since 1/24
Having the same issue. I told them I was going to switch carriers if it didn’t get fixed asap (not their asap, a REASONABLE amnt of time). I’ve chatted w them 3 times and same response every time “we’re working on it”
Still waiting for that call.
Celinha wrote:
They say that they are aware of this issue and will get back to me between 24 and 72 hours.
Did they return your call? They said they’d call me with an update and I’ve been waiting for over a week!
They say that they are aware of this issue and will get back to me between 24 and 72 hours.
I’m starting to worry that they actually aren’t going to fix the issue. I’ve also called twice and no timeline.
Same here! Called twice and nothing so far. Extremely frustrating.
