Forum Discussion

grehanjustin123's avatar
grehanjustin123
Newbie Caller
3 years ago
Solved

Cant see usage for this current cycle

I have 19 days left this cycle. every time i’ve tried to check my current usage, it just shows me messages and calls from the previous cycle. it’ll say i have 63 messages this cycle but when i click on it, it switches to 93 and just shows me last months messages. anybody know how to fix this ?

  • It is time to get back on those mountaintops I mentioned in my last post to say, USAGE DETAILS ARE BACK!!!! Are you dancing? I did when I heard the good news. 😎 We are so sorry for any inconveniences you faced while the service was down, but all should be back to normal now. I recommend logging out of your account and clearing browsing history. I did and then I was able to see the usage details on my account with no error. 

  • Also having the same issue. T-Mobile let us know if you’re going to fix this! Don’t leave us hanging!

  • saburo's avatar
    saburo
    Roaming Rookie

    I’ve also had this issue since my new cycle began this past weekend.

  • Momof2boys's avatar
    Momof2boys
    Transmission Trainee

    I am having the same issue. I am really close to taking my 4 lines to another carrier. I'm beyond tired of issues with this!