Forum Discussion
Can't download bill anymore!
Hello.
Disgruntled customer here...
Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file. WTF is up with this??
To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.
Completely useless... So, now I'm here. Maybe someone can fix?
-Peter.
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
Unable to open bill because it is corrupted...is what it states about my bill. Well, I'm sure it's corrupted too. Lol
Unable to enter commercial version download bill
I cannot for the life of me figure out why this is a persistent issue that has not been fixed? For years now when I go to access my bill online it won’t pull up. WHAT IS THE PROBLEM?? All customer bills should be available online...it seems fraudulent that they aren’t. I’m often given messages too check back in 12 hours or call.
T-mobile team - i am facing a similar issue for the last week or so. i am unable to download the bill.
Can you please help? I have tried on multiple browsers - Safari, Edge, Crome but to no avail.
Error message:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>PRPJA3ZVYQ7PQ7RK</RequestId>
<HostId>50LioXTNXqIBmr9c4YTlkHaB/1afWEnnGtU3FpGsnjgLcdBhJ3kEjb/ZWb98VU8pcmz5gNQjx74=</HostId>
</Error>
I've used the app and three different browsers, still can't download my bill. Tmobile in my opinion has been the worst as far as service and customer service. When I originally joined i was told they would pay off my last phone bill as a promotion for switching, that never happened. Then they didn't cover my phone when it became damaged even though i had insurance. Now my personal information is all over the web because they got hacked and you can't even do something as simple as downloading a bill. I'm done, going to at&t this week
Yes, I too, cannot download the bill anymore and just had to switch back to a paper bill so I can take a picture of it to send in for my expense report like in ancient times. I am looking to switching to a either Verizon or some mvno which can handle something this simple.
For sure! The first thing I should be able to do is print my bill or save the pdf. I shouldn’t have to figure this out. It should be right there!
Good morning magentatechie,
Thank you for trying to help... It is appreciated.
-Cheers!
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
Hello magentatechie,
That is the trouble... It doesn't download a file at all. It is loading the PDF inside an iframe on the webpage and is using some URL obfuscation technique for loading the PDF. When I ask the PDF viewer to save the file, it isn't able to save a file.
Thanks! -Peter.
